FAQs
Shipping and Delivery
How long does it take to process and ship my order?
We aim to process and ship all orders within 48 hours. Orders placed on weekends or holidays will be processed the next business day.
Which shipping carriers do you use?
We partner with reliable carriers, including UPS, MyParcel, and PostNL, to ensure your order arrives safely and on time.
How much does shipping cost?
Shipping costs are calculated based on the weight, size, and destination of your order. All standard orders qualify for free shipping within select regions. I you want insured shipping (wich we highly recommend) we charge an extra €14,95 for that.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking link to monitor the delivery status.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy on all unused, undamaged items. Simply return the item in its original packaging to qualify for a refund.
To download our return folder, click here. To vist the return policy and download the return form.
Are there any return shipping fees?
Return shipping costs are the responsibility of the customer, unless otherwise specified.
How long does it take to receive a refund?
Refunds are processed within 14 business days after we receive and inspect the returned item.
Can I exchange an item?
Yes, exchanges are possible. Please contact us at info@boarsandbucks.nl to arrange an exchange. Note that you will cover the cost of returning the item.
Payment and Billing
Which payment methods do you accept?
We accept a range of secure payment methods, including credit card, iDEAL, PayPal, Bankcontant and Klarna.
Can I pay in installments?
Yes, you can pay in interest-free installments through Klarna.
Is it safe to make a payment on your site?
Absolutely. We use industry-standard encryption to ensure all transactions are safe and secure.
Will I receive an invoice for my purchase?
Yes, an invoice will be sent to your email after your purchase is completed.
Product Information
Are all your products covered by a warranty?
Yes, all products come with a minimum 1-year warranty depending wich brand you are buying, ensuring peace of mind with your purchase.
Do you sell official products from premium brands?
Yes, we are an official dealer of premium brands, including Pulsar, Thermtec, Nocpix, Pard and Hikmicro.
How do I choose the right device for me?
Our team is here to help! Contact us for expert advice on selecting the perfect thermal camera for your needs.
Or visit our product quiz page to discover your perfect device within minutes.
Do you offer any special deals or discounts?
We regularly feature sale items and exclusive deals. Subscribe to our newsletter to stay informed.
Customer Support
How can I contact customer service?
You can reach us via email at info@boarsandbucks.nl or through WhatsApp at 0525652492 (WhatsApp only).
It's possible to click the Whatsapp or chat button on screen to get a direct link off the costumer care.
What are your customer service hours?
Our customer service team is available Monday through Friday, from 8 AM to 6 PM.
With our online customer care features as Whatsapp or E-mail we do our best to give reaction within 24-hours. Even in the weekend.
Do you offer support for international customers?
Yes, we provide support for customers across various regions. Please email us for specific inquiries.
Can I speak to a specialist for product advice?
Yes, our team includes experienced specialists who can help guide you in choosing the right gear for your outdoor adventures.
